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You may place an order by 2 different ways:
-Simply search for your item(s) at www.auraconceptstore.com, add them to your cart, and then check out.
-You may also place an order by calling us at +30 2310.273.451 (M-F, 9:00 am - 5:00 pm)
You may contact us through e-mail at info@auraconceptstore.com or by calling by calling +30 2310.273.451 (M-F, 9:00 am - 5:00 pm)
You can view your order’s status here or you may log-in to your account & click "My orders". Otherwise you may contact us through e-mail at info@auraconceptstore.com.
The following 4 methods of payment are accepted:
Credit or Debit Card: All credit card transactions are performed in Piraeus’ Bank secure platform accepting Visa, Mastercard & Maestro.
Paypal or Viva Wallet: Aura Concept Store welcomes payments from PayPal or Viva Wallet Accounts.Cash on Delivery: This method is available only for deliveries in Greece. Payment will be collected at the time of delivery by the carrier. Please note that the delivery fee costs 1.80 euros.
Bank Transfer: Your payments must be addressed to the following bank account:
Greece:
Bank Name: Piraeus Bank Account Number: 5239–015914-760 IBAN: GR08 0172 2390 0052 3901 5914 760 BIC: PIRBGRAA Account Holder: M & A DROUMPANI O.E.
Cyprus:
Bank Name: Piraeus – Cyprus Bank Account Number: 0001658482 IBAN: CY14 0080 0170 0000 0000 0165 8482 BIC: PIRBCY2N Account Holder: M & A DROUMPANI O.E.
After the deposit is made, please contact us via e-mail at info@auraconceptstore.com, or fax at +30 2310.473484 or call us at +30 2310.273.451
Shipping in Greece and Cyprus is done by ACS & ELTA Courier between 9 am and 5 pm on working days. Estimated delivery times are 1-2 working days for Greece and approximately 5 working days for Cyprus. Orders placed on Friday, Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays. Aura Concept Store shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
All packages that are meant to be sent should not weigh more than 2kg. Estimated delivery times are 5-7 working days. Pricelist varies depending on the country zone.
Zone 1: The cost of delivery for the following countries is 21,90 euros. The countries-members of the European Union included in this zone are the following: Austria, Belgium, Bulgaria, France, Germany, Denmark, Εsthonia, United Kingdom, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Check Republic, Finland & Cyprus as well as Norway, Switzerland and Iceland.
Zone 2: The cost of delivery, for the rest of Europe's countries and for countries of other continents, is 25,90€.The shipping costs for undelivered or returned parcels are non-refundable.
*Free shipping with orders over 50€, applies only for deliveries in Greece.
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag, receipt and original packaging. Send us an email at info@auraconceptstore.com, within 7 days of your package delivery. You may contact us through e-mail at info@auraconceptstore.com or by calling us at +30 2310.273.451 (M-F, 9:00 am - 5:00 pm)
Aura Concept Store reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. Please note that free return policy is limited to one exchange only.
You may call us at +30 2310.273.451 (M-F, 9:00 am - 5:00 pm) You can contact us via our Facebook page You may e-mail us at info@auraconceptstore.com
